{"id":7850,"date":"2021-02-15T09:39:57","date_gmt":"2021-02-15T09:39:57","guid":{"rendered":"https:\/\/anansiwebworks.com\/ernasgarden\/?page_id=7850"},"modified":"2021-12-10T01:06:40","modified_gmt":"2021-12-10T01:06:40","slug":"service","status":"publish","type":"page","link":"https:\/\/ernasgarden.com\/en\/service\/","title":{"rendered":"SERVICE"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"7850\" class=\"elementor elementor-7850\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ed5386a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ed5386a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d1e579b\" data-id=\"d1e579b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f1900d9 elementor-widget elementor-widget-heading\" data-id=\"f1900d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-524e92e elementor-widget elementor-widget-text-editor\" data-id=\"524e92e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<p><span style=\"font-size: 14pt;\"><strong>HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?<\/strong><\/span><br><span style=\"font-size: 14pt;\"><span style=\"font-weight: 400;\">The delivery time for orders within the Netherlands is 1 to 3 working days. <\/span><span style=\"font-weight: 400;\">For orders for shipment within Europe, a delivery time of 2 to 7 working days applies. <\/span><span style=\"font-weight: 400;\">Orders outside of Europe are delivered within 5 to 14 business days.<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">Once your order is shipped, you will receive a track and trace number by email. This way you can always follow the status of your shipment.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\"><strong>HOW MUCH ARE THE SHIPPING COSTS?<\/strong><\/span><br><span style=\"font-size: 14pt;\"><span style=\"font-weight: 400;\">Parcels within the Netherlands:<\/span> <span style=\"font-weight: 400;\">\u20ac 4,95<\/span><\/span><br><span style=\"font-weight: 400; font-size: 14pt;\">Free shipping for orders within the Netherlands from \u20ac 75, -.<\/span><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">Shipping costs outside the Netherlands:<\/span><br><span style=\"font-weight: 400; font-size: 14pt;\">from \u20ac 9.95 for Europa<\/span><br><span style=\"font-weight: 400; font-size: 14pt;\">from \u20ac 14.95 to all other countries<\/span><br><span style=\"font-weight: 400; font-size: 14pt;\">.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\"><strong>CAN I EXCHANGE OR RETURN AN ITEM?<\/strong><\/span><br><span style=\"font-weight: 400; font-size: 14pt;\">Yes you can within 14 days after purchase (unopened, in original condition and packaging). The shipping costs and risks involved are for the buyer. When the buyer wants to return goods, this must be reported in advance so that we are aware of this.<\/span><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">**Discounted or promotional items cannot be returned!<\/span><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">Returns can be made under the following conditions:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400; font-size: 14pt;\">The product must not have been used or damaged by you.<\/span><\/li>\n<li><span style=\"font-weight: 400; font-size: 14pt;\">The product must not show any signs of use or external changes.<\/span><\/li>\n<li><span style=\"font-weight: 400; font-size: 14pt;\">You may only unpack and use the product to the extent necessary to judge whether you wish to retain it.<\/span><\/li>\n<li><span style=\"font-weight: 400; font-size: 14pt;\">For hygienic and safety reasons, we cannot accept any opened return goods.<\/span><\/li>\n<li><span style=\"font-weight: 400; font-size: 14pt;\">You will return the item at your own expense.<\/span><\/li>\n<li><span style=\"font-weight: 400; font-size: 14pt;\">Unstamped return shipments are not accepted by us, costs for this are therefore borne by the sender.<\/span><\/li>\n<li><span style=\"font-weight: 400; font-size: 14pt;\">You should return items, if possible in their original packaging and in as original a condition as possible of the product with enclosure of a copy of the return form.<\/span><\/li>\n<li><span style=\"font-weight: 400; font-size: 14pt;\">Cash on delivery shipments are not accepted.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">Erna's Garden does not charge a fee when a shipment is returned, however, after receiving the return, the shipment will be checked. If the goods or the packaging is incomplete or damaged, costs will be charged to the buyer. These costs will then be deducted from the amount to be refunded.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">Refund of the order amount takes place within 14 days after receiving the return shipment and is only possible via a bank or giro transfer. Erna's Garden will use the same means of payment that the consumer has used for reimbursement, unless the consumer agrees to a different method. The refund is free of charge for the consumer.<\/span><\/p>\n<p><a href=\"https:\/\/ernasgarden.com\/wp-content\/uploads\/2021\/06\/retourformulier-pdf-1.pdf\"><span style=\"font-weight: 400; font-size: 14pt;\">Click here to download the return form.<\/span><\/a><\/p>\n<p><strong><span style=\"font-size: 14pt;\">Complaint handling<\/span><\/strong><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">At Erna's Garden everything is about satisfied customers, if you unexpectedly have a bad experience with our service please email your complaint to info@ernasgarden.com. At Erna's Garden we strive to respond to complaints within two working days. If a complaint requires a foreseeably longer processing time, Erna's Garden will respond within 14 days with a notice of receipt and an indication of when you can expect a more detailed answer.<\/span><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">***If an order is not delivered to the buyer within 30 days of ordering, the buyer has the right to cancel the order. This does not apply when different delivery times have been discussed.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\"><b>WHICH PAYMENT METHODS DO YOU ACCEPT?<\/b><\/span><br><span style=\"font-size: 14pt;\">Your order at Erna's Garden can be completed through the following payment methods:<\/span><\/p>\n<\/div>\n<p class=\"wpb_wrapper\"><span style=\"font-size: 14pt;\"><strong>Paypal<\/strong><\/span><br><span style=\"font-size: 14pt;\">Of course, it is also possible to pay for your order with PayPal and PayPal.Me.<\/span><\/p>\n<p class=\"wpb_wrapper\"><span style=\"font-size: 14pt;\"><strong>Direct bank transfer<\/strong><\/span><\/p>\n<p class=\"wpb_wrapper\"><span style=\"font-size: 14pt;\">A direct bank transfer is an electronic payment that goes directly through your bank account to ours. The payment is made using an approved balance in your own bank account.<\/span><span style=\"font-size: 14pt;\"> Paying by this method is 100% secure, protected and discreet.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">To pay using this method, you need an Internet or telephone banking service. <\/span><span style=\"font-size: 14pt;\">If you are transferring money to us from an overseas territory please allow 3-5 days for your payment to show up on your statement. Once we have received your payment we will contact you to let you know that your order is being processed.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">To complete your payment to us, you must have the following information on hand:<\/span><\/p>\n<ul>\n<li>The full name of our bank account\/account holder<\/li>\n<li>Our bank account number\/ IBAN-number<\/li>\n<li>Our Swift\/BIC Code<\/li>\n<li>For international payments you will need the full address of our bank<\/li>\n<\/ul>\n<p class=\"wpb_wrapper\"><span style=\"font-size: 14pt;\">Please make sure you accurately enter the information below when making your payment. International customers are also asked to provide our bank account address. Account holder name: <b>C.V.C. Beaton<\/b><strong>&nbsp;IBAN-nummer: NL02SNSB0948434015 BIC\/Swift-nummer: SNSBNL2A &nbsp;<\/strong><\/span><\/p>\n<h4>Address of our bank<br><span style=\"font-size: 14pt;\"><strong>SNS Bank&nbsp;<\/strong><\/span><br><span style=\"font-size: 14pt;\"><strong>Croeselaan 1<\/strong><\/span><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong>3521 BJ Utrecht, The Netherlands&nbsp;<br><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\"><strong><br><\/strong><\/span><\/p>\n<p><strong style=\"font-size: 16px;\"><strong><span style=\"font-size: 14pt;\">.<\/span><\/strong><\/strong><\/p>\n<div>\n<div class=\"wpb_wrapper\">\n<div class=\"wpb_wrapper\"><span style=\"font-size: 14pt;\">.<\/span><\/div>\n<div>&nbsp;<\/div>\n<\/div>\n<div>&nbsp;<\/div>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Service HOE LANG DUURT HET VOORDAT IK MIJN BESTELLING ONTVANG?De levertijd voor bestellingen binnen Nederland is 1 tot 3 werkdagen. Voor bestellingen voor verzending binnen Europa geldt een levertijd van 2 tot 7 werkdagen. Bestellingen buiten Europa worden binnen 5 tot 14 werkdagen bezorgd. Zodra jouw bestelling verzonden is, ontvang je per e-mail een track&amp;trace [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"plain-container","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"disabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-7850","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ernasgarden.com\/en\/wp-json\/wp\/v2\/pages\/7850","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ernasgarden.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ernasgarden.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ernasgarden.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ernasgarden.com\/en\/wp-json\/wp\/v2\/comments?post=7850"}],"version-history":[{"count":82,"href":"https:\/\/ernasgarden.com\/en\/wp-json\/wp\/v2\/pages\/7850\/revisions"}],"predecessor-version":[{"id":9812,"href":"https:\/\/ernasgarden.com\/en\/wp-json\/wp\/v2\/pages\/7850\/revisions\/9812"}],"wp:attachment":[{"href":"https:\/\/ernasgarden.com\/en\/wp-json\/wp\/v2\/media?parent=7850"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}